{"links":{"self":"https://petition.parliament.uk/archived/petitions/548245.json"},"data":{"type":"archived-petition","id":548245,"parliament":{"period":"2019-2024","government":"Conservative","dissolution_at":"2024-05-30T00:01:00.000+01:00","response_threshold":10000,"debate_threshold":100000},"attributes":{"action":"Companies must let customers cancel subscriptions online","background":"There are an increasing number of services that can be either joined or upgraded online, but cannot be canceled online. Sometimes they do offer a phone option, but that is not the same.\r\nI think that if you can subscribe to something online you should be able to unsubscribe online","additional_details":"This is clearly a marketing strategy as it makes it very easy to subscribe and harder to unsubscribe. Companies that I know that do this: The Guardian, Virgin Media.\r\nOther countries have already solved this (e.g. California: https://www.cnet.com/news/companies-must-let-customers-cancel-subscriptions-online-california-law-says/)","committee_note":null,"state":"rejected","signature_count":6,"created_at":"2020-08-13T16:43:41.587Z","updated_at":"2020-09-08T11:27:19.922Z","rejected_at":"2020-09-08T11:27:13.671Z","opened_at":null,"closed_at":null,"moderation_threshold_reached_at":"2020-08-13T18:00:34.000Z","response_threshold_reached_at":null,"government_response_at":null,"debate_threshold_reached_at":null,"debate_scheduled_on":null,"scheduled_debate_date":null,"debate_outcome_at":null,"rejection":{"code":"irrelevant","details":"We can't accept your petition because the UK Government and Parliament aren't responsible for the issue you raise. This is a matter for individual companies."},"government_response":null,"debate":null,"departments":[],"topics":[]}}}