This petition was submitted during the 2015–2017 Conservative government
Rejected petition Let 02 customers with continuous poor service leave their contracts without fees
Lymington Town in Hampshire and surrounding areas are experiencing vast problems with their O2 signal causing huge disruptions and inconvenience.
O2 keep insisting the problem is being dealt with however still charging huge bills and not allowing customers to leave without paying the full contract.
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Huge on- going debates are taking place online and on Facebook along with group discussions and newspaper articles yet no resolution.
Customers are left feeling angry and frustrated as many only began their new contracts just before the problems started and 02 want an average of £800 to leave.
Seems this is occurring in other areas too and 02 are not doing anything quick to resolve the issues.
This petition was rejected
Why was this petition rejected?
It’s about something that the UK Government or Parliament is not directly responsible for.
This is not something that the UK Government and Parliament can help with.
You may be able to get advice from Ofcom, the independent regulator for the UK communications industries, about how to complain about this issue:
http://consumers.ofcom.org.uk/complain/phone-and-broadband-complaints/
We only reject petitions that don’t meet the petition standards.