{"links":{"self":"https://petition.parliament.uk/petitions/757541.json"},"data":{"type":"petition","id":757541,"attributes":{"action":"Investigate the service performance of couriers & enforce minimum standards.","background":"Investigate courier service's performance and complaint handling.\r\nIntroduce and enforce minimum standards for courier services.\r\nApply penalties or corrective measures where standards are not met.\r\nEnsure customers have meaningful protection and recourse.","additional_details":"Across the UK, customers regularly experience lost, delayed, damaged, or misdelivered parcels, alongside an ongoing lack of customer support. Customers report being unable to speak to real people, receiving generic automated responses, or having legitimate complaints closed without resolution.\r\nRepeated service failures should trigger regulatory scrutiny, companies must be held to enforceable standards, and customers should have access to human customer support and fair compensation processes.","committee_note":null,"state":"rejected","signature_count":21,"created_at":"2026-01-17T18:50:40.908Z","updated_at":"2026-02-19T10:44:33.544Z","rejected_at":"2026-02-19T10:44:30.549Z","opened_at":null,"closed_at":null,"moderation_threshold_reached_at":"2026-01-20T23:25:20.000Z","response_threshold_reached_at":null,"government_response_at":null,"debate_threshold_reached_at":null,"scheduled_debate_date":null,"debate_outcome_at":null,"creator_name":null,"rejection":{"code":"duplicate","details":"Ensure couriers are fully responsible for delivery issues & introduce penalties \r\nhttps://petition.parliament.uk/petitions/747939"},"government_response":null,"debate":null,"departments":[],"topics":[]}}}