{"links":{"self":"https://petition.parliament.uk/petitions/757633.json"},"data":{"type":"petition","id":757633,"attributes":{"action":"Introduce mandatory email route for customer feedback for companies which email","background":"We call on the Government to introduce a mandatory requirement to provide email route for customers to respond via, on to all companies that use email to contact customers. Companies should be required to provide public complaints email address, instead of online portals or lengthy phone queues.","additional_details":"We believe that many companies use email to communicate with customers but refuse to accept emails in return, breaking the principle of fair, two-way communication. In our view, by forcing customers into complex portals or long phone queues, poor customer service is often hidden behind barriers to contact. Requiring a public complaints email could restore symmetry, simplify communication, and make accessible, accountable customer service the norm.","committee_note":"","state":"open","signature_count":33,"created_at":"2026-01-18T14:12:09.938Z","updated_at":"2026-04-16T12:47:20.000Z","rejected_at":null,"opened_at":"2026-02-20T17:01:45.315Z","closed_at":null,"moderation_threshold_reached_at":"2026-01-22T14:46:20.000Z","response_threshold_reached_at":null,"government_response_at":null,"debate_threshold_reached_at":null,"scheduled_debate_date":null,"debate_outcome_at":null,"creator_name":"Samuel Beevor","rejection":null,"government_response":null,"debate":null,"departments":[{"acronym":"BT","name":"Department for Business and Trade","url":"https://www.gov.uk/government/organisations/department-for-business-and-trade"}],"topics":[],"signatures_by_country":[{"name":"France","code":"FR","signature_count":1},{"name":"United Kingdom","code":"GB","signature_count":32}],"signatures_by_constituency":[{"name":"Birmingham Northfield","ons_code":"E14001097","mp":"Laurence Turner MP","signature_count":1},{"name":"Brent West","ons_code":"E14001123","mp":"Barry Gardiner MP","signature_count":1},{"name":"Brentwood and Ongar","ons_code":"E14001125","mp":"Alex Burghart MP","signature_count":1},{"name":"Bristol North West","ons_code":"E14001134","mp":"Rt Hon Darren Jones MP","signature_count":2},{"name":"Camborne and Redruth","ons_code":"E14001148","mp":"Perran Moon MP","signature_count":2},{"name":"Colchester","ons_code":"E14001176","mp":"Pam Cox MP","signature_count":1},{"name":"Derby South","ons_code":"E14001194","mp":"Baggy Shanker MP","signature_count":1},{"name":"Dorking and Horley","ons_code":"E14001201","mp":"Chris Coghlan MP","signature_count":1},{"name":"East Wiltshire","ons_code":"E14001217","mp":"Danny Kruger MP","signature_count":1},{"name":"East Worthing and Shoreham","ons_code":"E14001218","mp":"Tom Rutland MP","signature_count":1},{"name":"Gillingham and Rainham","ons_code":"E14001246","mp":"Naushabah Khan MP","signature_count":1},{"name":"Kingswinford and South Staffordshire","ons_code":"E14001316","mp":"Mike Wood MP","signature_count":1},{"name":"Mid Buckinghamshire","ons_code":"E14001360","mp":"Greg Smith MP","signature_count":1},{"name":"Newton Abbot","ons_code":"E14001381","mp":"Martin Wrigley MP","signature_count":1},{"name":"Ribble Valley","ons_code":"E14001443","mp":"Maya Ellis MP","signature_count":1},{"name":"Runnymede and Weybridge","ons_code":"E14001456","mp":"Dr Ben Spencer MP","signature_count":1},{"name":"Salisbury","ons_code":"E14001460","mp":"Rt Hon John Glen MP","signature_count":1},{"name":"South Shropshire","ons_code":"E14001493","mp":"Stuart Anderson MP","signature_count":1},{"name":"South West Wiltshire","ons_code":"E14001498","mp":"Rt Hon Dr Andrew Murrison MP","signature_count":1},{"name":"Southampton Itchen","ons_code":"E14001499","mp":"Darren Paffey MP","signature_count":1},{"name":"Tewkesbury","ons_code":"E14001542","mp":"Cameron Thomas MP","signature_count":2},{"name":"Tottenham","ons_code":"E14001553","mp":"Rt Hon David Lammy MP","signature_count":1},{"name":"Watford","ons_code":"E14001568","mp":"Matt Turmaine MP","signature_count":1},{"name":"Widnes and Halewood","ons_code":"E14001584","mp":"Derek Twigg MP","signature_count":1},{"name":"York Central","ons_code":"E14001604","mp":"Rachael Maskell MP","signature_count":1},{"name":"Arbroath and Broughty Ferry","ons_code":"S14000066","mp":"Stephen Gethins MP","signature_count":1},{"name":"Dumfries and Galloway","ons_code":"S14000073","mp":"John Cooper MP","signature_count":1},{"name":"Kilmarnock and Loudoun","ons_code":"S14000110","mp":"Lillian Jones MP","signature_count":1},{"name":"Ceredigion Preseli","ons_code":"W07000093","mp":"Ben Lake MP","signature_count":1}],"signatures_by_region":[{"name":"North West","ons_code":"B","signature_count":2},{"name":"Yorkshire and The Humber","ons_code":"D","signature_count":1},{"name":"East Midlands","ons_code":"E","signature_count":1},{"name":"West Midlands","ons_code":"F","signature_count":3},{"name":"East of England","ons_code":"G","signature_count":3},{"name":"London","ons_code":"H","signature_count":2},{"name":"South East","ons_code":"J","signature_count":6},{"name":"South West","ons_code":"K","signature_count":10},{"name":"Wales","ons_code":"L","signature_count":1},{"name":"Scotland","ons_code":"M","signature_count":3}],"other_parliamentary_business":[]}}}