{"links":{"self":"https://petition.parliament.uk/petitions/775596.json"},"data":{"type":"petition","id":775596,"attributes":{"action":"Require utility companies to provide ongoing accessible advice on charges","background":"Require utility companies to provide ongoing, accessible reminders when contracts end & cheaper options are available. We think customers shouldn’t face avoidable charges because they miss a single notification, and that companies must improve support, including disabled and neurodivergent people.","additional_details":"Many people miss renewal points due to busy lives, disability, or complex admin systems. We do not think that a single email is enough protection when companies can change prices significantly at contract end. Providers should be required to actively alert customers multiple times and through different channels. The same systems they already use to sell and promote upgrades should be used to warn customers and offer cheaper options. This could reduce the “loyalty penalty” so people are not overcharged.","committee_note":"","state":"open","signature_count":19,"closing_date":"2027-02-03","created_at":"2026-06-30T07:40:52.430Z","updated_at":"2026-08-04T12:58:20.000Z","rejected_at":null,"opened_at":"2026-08-03T08:44:53.563Z","closed_at":null,"moderation_threshold_reached_at":"2026-07-03T18:31:50.000Z","response_threshold_reached_at":null,"government_response_at":null,"debate_threshold_reached_at":null,"debate_scheduled_on":null,"scheduled_debate_date":null,"debate_outcome_at":null,"creator_name":"Claire Jewiss","rejection":null,"government_response":null,"debate":null,"departments":[{"acronym":"BT","name":"Department for Business and Trade","url":"https://www.gov.uk/government/organisations/department-for-business-and-trade"}],"topics":[],"signatures_by_country":[{"name":"United Kingdom","code":"GB","signature_count":19}],"signatures_by_constituency":[{"name":"Bootle","ons_code":"E14001113","mp":"Peter Dowd MP","signature_count":1},{"name":"Christchurch","ons_code":"E14001171","mp":"Sir Christopher Chope MP","signature_count":1},{"name":"East Wiltshire","ons_code":"E14001217","mp":"Danny Kruger MP","signature_count":1},{"name":"Ellesmere Port and Bromborough","ons_code":"E14001222","mp":"Justin Madders MP","signature_count":1},{"name":"Gillingham and Rainham","ons_code":"E14001246","mp":"Naushabah Khan MP","signature_count":1},{"name":"Ipswich","ons_code":"E14001302","mp":"Jack Abbott MP","signature_count":1},{"name":"Kingswinford and South Staffordshire","ons_code":"E14001316","mp":"Mike Wood MP","signature_count":1},{"name":"Lowestoft","ons_code":"E14001344","mp":"Jess Asato MP","signature_count":7},{"name":"Luton South and South Bedfordshire","ons_code":"E14001346","mp":"Rachel Hopkins MP","signature_count":1},{"name":"Mid Buckinghamshire","ons_code":"E14001360","mp":"Greg Smith MP","signature_count":1},{"name":"Salisbury","ons_code":"E14001460","mp":"Rt Hon John Glen MP","signature_count":1},{"name":"South Basildon and East Thurrock","ons_code":"E14001480","mp":"James McMurdock MP","signature_count":2}],"signatures_by_region":[{"name":"North West","ons_code":"B","signature_count":2},{"name":"West Midlands","ons_code":"F","signature_count":1},{"name":"East of England","ons_code":"G","signature_count":11},{"name":"South East","ons_code":"J","signature_count":2},{"name":"South West","ons_code":"K","signature_count":3}],"other_parliamentary_business":[]}}}