{"links":{"self":"https://petition.parliament.uk/petitions/775893.json"},"data":{"type":"petition","id":775893,"attributes":{"action":"Introduce a statutory duty to track and provide notifications for DWP complaints","background":"We want the UK Government to introduce a statutory duty requiring the DWP to notify claimants about their complaint digitally or by letter at every stage including opened, escalated, or changed, and to legally prohibit closure of any complaint without a claimant's explicit, recorded consent.","additional_details":"We think the current DWP complaints system lacks transparency and has poor tracking. Claimants often have no formal record when a complaint is made, making it difficult to get a fair resolution. Not only is MPs' time taken up with complaint administration to the DWP, the DWP must spend time updating claimants as to the progress of a complaint. We believe accessible complaints will address serious concerns from coroners, safeguarding bodies, human rights, and disability organisations - who protect rights and lives.","committee_note":"","state":"open","signature_count":33,"closing_date":"2027-01-31","created_at":"2026-07-02T16:37:45.100Z","updated_at":"2026-08-02T21:46:00.000Z","rejected_at":null,"opened_at":"2026-07-31T09:29:28.233Z","closed_at":null,"moderation_threshold_reached_at":"2026-07-04T15:42:10.000Z","response_threshold_reached_at":null,"government_response_at":null,"debate_threshold_reached_at":null,"debate_scheduled_on":null,"scheduled_debate_date":null,"debate_outcome_at":null,"creator_name":"Ryan B Tremble-Niccolls","rejection":null,"government_response":null,"debate":null,"departments":[{"acronym":"DWP","name":"Department for Work and Pensions","url":"https://www.gov.uk/government/organisations/department-for-work-pensions"}],"topics":[],"signatures_by_country":[{"name":"United Kingdom","code":"GB","signature_count":33}],"signatures_by_constituency":[{"name":"Beckenham and Penge","ons_code":"E14001083","mp":"Liam Conlon MP","signature_count":1},{"name":"Birmingham Hall Green and Moseley","ons_code":"E14001094","mp":"Tahir Ali MP","signature_count":1},{"name":"Birmingham Northfield","ons_code":"E14001097","mp":"Laurence Turner MP","signature_count":1},{"name":"Cambridge","ons_code":"E14001149","mp":"Daniel Zeichner MP","signature_count":2},{"name":"Christchurch","ons_code":"E14001171","mp":"Sir Christopher Chope MP","signature_count":1},{"name":"Crewe and Nantwich","ons_code":"E14001185","mp":"Connor Naismith MP","signature_count":1},{"name":"Croydon West","ons_code":"E14001188","mp":"Sarah Jones MP","signature_count":1},{"name":"Derby North","ons_code":"E14001193","mp":"Catherine Atkinson MP","signature_count":1},{"name":"Derby South","ons_code":"E14001194","mp":"Baggy Shanker MP","signature_count":1},{"name":"Derbyshire Dales","ons_code":"E14001195","mp":"John Whitby MP","signature_count":1},{"name":"East Wiltshire","ons_code":"E14001217","mp":"Danny Kruger MP","signature_count":1},{"name":"Ellesmere Port and Bromborough","ons_code":"E14001222","mp":"Justin Madders MP","signature_count":1},{"name":"Exeter","ons_code":"E14001231","mp":"Steve Race MP","signature_count":1},{"name":"Great Grimsby and Cleethorpes","ons_code":"E14001255","mp":"Melanie Onn MP","signature_count":1},{"name":"Great Yarmouth","ons_code":"E14001256","mp":"Rupert Lowe MP","signature_count":2},{"name":"Kingswinford and South Staffordshire","ons_code":"E14001316","mp":"Mike Wood MP","signature_count":1},{"name":"Leigh and Atherton","ons_code":"E14001329","mp":"Jo Platt MP","signature_count":3},{"name":"North Norfolk","ons_code":"E14001396","mp":"Steff Aquarone MP","signature_count":1},{"name":"Portsmouth North","ons_code":"E14001431","mp":"Amanda Martin MP","signature_count":1},{"name":"Salisbury","ons_code":"E14001460","mp":"Rt Hon John Glen MP","signature_count":1},{"name":"Southend East and Rochford","ons_code":"E14001501","mp":"Mr Bayo Alaba MP","signature_count":1},{"name":"Southport","ons_code":"E14001504","mp":"Patrick Hurley MP","signature_count":1},{"name":"Stevenage","ons_code":"E14001516","mp":"Kevin Bonavia MP","signature_count":1},{"name":"Stockton West","ons_code":"E14001519","mp":"Matt Vickers MP","signature_count":1},{"name":"Wigan","ons_code":"E14001585","mp":"Rt Hon Lisa Nandy MP","signature_count":1},{"name":"Wirral West","ons_code":"E14001589","mp":"Matthew Patrick MP","signature_count":2},{"name":"Dundee Central","ons_code":"S14000075","mp":"Chris Law MP","signature_count":1},{"name":"Mid and South Pembrokeshire","ons_code":"W07000100","mp":"Henry Tufnell MP","signature_count":1}],"signatures_by_region":[{"name":"North East","ons_code":"A","signature_count":1},{"name":"North West","ons_code":"B","signature_count":9},{"name":"Yorkshire and The Humber","ons_code":"D","signature_count":1},{"name":"East Midlands","ons_code":"E","signature_count":3},{"name":"West Midlands","ons_code":"F","signature_count":3},{"name":"East of England","ons_code":"G","signature_count":7},{"name":"London","ons_code":"H","signature_count":2},{"name":"South East","ons_code":"J","signature_count":1},{"name":"South West","ons_code":"K","signature_count":4},{"name":"Wales","ons_code":"L","signature_count":1},{"name":"Scotland","ons_code":"M","signature_count":1}],"other_parliamentary_business":[]}}}