{"links":{"self":"https://petition.parliament.uk/petitions/776511.json"},"data":{"type":"petition","id":776511,"attributes":{"action":"Require UK-trading companies to provide a contactable phone number","background":"Many companies operating in the UK have removed all phone contact options, forcing customers through chatbots, forms, or endless email chains. We call on the Government to legally require any company trading in the UK to provide a working phone line to speak to a human agent.","additional_details":"Most companies are removing phone support entirely leaving customers unable to resolve urgent issues or complaints without speaking to a human. This disproportionately affects elderly and disabled people, and anyone without reliable internet access.\r\nWe believe any company legally trading in the UK should be required to provide a working telephone number, allowing customers to speak with a live agent within a reasonable time, and ensuring companies cannot hide behind automated systems.","committee_note":null,"state":"open","signature_count":34,"closing_date":"2027-02-05","created_at":"2026-07-08T21:38:15.745Z","updated_at":"2026-08-05T23:25:40.000Z","rejected_at":null,"opened_at":"2026-08-05T12:32:22.183Z","closed_at":null,"moderation_threshold_reached_at":"2026-07-09T07:02:00.000Z","response_threshold_reached_at":null,"government_response_at":null,"debate_threshold_reached_at":null,"debate_scheduled_on":null,"scheduled_debate_date":null,"debate_outcome_at":null,"creator_name":"Andrew Spurr","rejection":null,"government_response":null,"debate":null,"departments":[{"acronym":"BT","name":"Department for Business and Trade","url":"https://www.gov.uk/government/organisations/department-for-business-and-trade"}],"topics":[],"signatures_by_country":[{"name":"United Kingdom","code":"GB","signature_count":34}],"signatures_by_constituency":[{"name":"Blaydon and Consett","ons_code":"E14001106","mp":"Liz Twist MP","signature_count":1},{"name":"Bridgwater","ons_code":"E14001126","mp":"Sir Ashley Fox MP","signature_count":1},{"name":"Carlisle","ons_code":"E14001152","mp":"Ms Julie Minns MP","signature_count":1},{"name":"Chingford and Woodford Green","ons_code":"E14001167","mp":"Rt Hon Sir Iain Duncan Smith MP","signature_count":1},{"name":"Chorley","ons_code":"E14001170","mp":"Rt Hon Sir Lindsay Hoyle MP","signature_count":1},{"name":"Derby South","ons_code":"E14001194","mp":"Baggy Shanker MP","signature_count":1},{"name":"East Wiltshire","ons_code":"E14001217","mp":"Danny Kruger MP","signature_count":1},{"name":"Eastleigh","ons_code":"E14001220","mp":"Liz Jarvis MP","signature_count":1},{"name":"Gateshead Central and Whickham","ons_code":"E14001244","mp":"Mark Ferguson MP","signature_count":3},{"name":"Grantham and Bourne","ons_code":"E14001253","mp":"Gareth Davies MP","signature_count":1},{"name":"Hendon","ons_code":"E14001279","mp":"David Pinto-Duschinsky MP","signature_count":1},{"name":"Jarrow and Gateshead East","ons_code":"E14001307","mp":"Kate Osborne MP","signature_count":1},{"name":"Leigh and Atherton","ons_code":"E14001329","mp":"Jo Platt MP","signature_count":1},{"name":"Loughborough","ons_code":"E14001342","mp":"Dr Jeevun Sandher MP","signature_count":1},{"name":"Newcastle upon Tyne Central and West","ons_code":"E14001377","mp":"Dame Chi Onwurah MP","signature_count":2},{"name":"North Durham","ons_code":"E14001389","mp":"Luke Akehurst MP","signature_count":2},{"name":"Portsmouth North","ons_code":"E14001431","mp":"Amanda Martin MP","signature_count":1},{"name":"Preston","ons_code":"E14001433","mp":"Sir Mark Hendrick MP","signature_count":1},{"name":"Salisbury","ons_code":"E14001460","mp":"Rt Hon John Glen MP","signature_count":1},{"name":"Skipton and Ripon","ons_code":"E14001475","mp":"Rt Hon Sir Julian Smith MP","signature_count":1},{"name":"Solihull West and Shirley","ons_code":"E14001479","mp":"Dr Neil Shastri-Hurst MP","signature_count":1},{"name":"South Leicestershire","ons_code":"E14001488","mp":"Alberto Costa MP","signature_count":1},{"name":"Tewkesbury","ons_code":"E14001542","mp":"Cameron Thomas MP","signature_count":1},{"name":"Tipton and Wednesbury","ons_code":"E14001547","mp":"Antonia Bance MP","signature_count":1},{"name":"Uxbridge and South Ruislip","ons_code":"E14001558","mp":"Danny Beales MP","signature_count":1},{"name":"York Outer","ons_code":"E14001605","mp":"Mr Luke Charters MP","signature_count":1},{"name":"North Ayrshire and Arran","ons_code":"S14000048","mp":"Irene Campbell MP","signature_count":1},{"name":"Cumbernauld and Kirkintilloch","ons_code":"S14000072","mp":"Katrina Murray MP","signature_count":1},{"name":"Dundee Central","ons_code":"S14000075","mp":"Chris Law MP","signature_count":1},{"name":"Perth and Kinross-shire","ons_code":"S14000103","mp":"Pete Wishart MP","signature_count":1}],"signatures_by_region":[{"name":"North East","ons_code":"A","signature_count":9},{"name":"North West","ons_code":"B","signature_count":4},{"name":"Yorkshire and The Humber","ons_code":"D","signature_count":2},{"name":"East Midlands","ons_code":"E","signature_count":4},{"name":"West Midlands","ons_code":"F","signature_count":2},{"name":"London","ons_code":"H","signature_count":3},{"name":"South East","ons_code":"J","signature_count":2},{"name":"South West","ons_code":"K","signature_count":4},{"name":"Scotland","ons_code":"M","signature_count":4}],"other_parliamentary_business":[]}}}