{"links":{"self":"https://petition.parliament.uk/petitions/780223.json"},"data":{"type":"petition","id":780223,"attributes":{"action":"Require compensation for call centres wasting customers’ time","background":"I want Government and Parliament to implement legislation that limits the time that a customer has to spend on the phone to call centres and AI agents. It should allow the customer to claim financial compensation from the service provider for the time wasted over a set time limit, say 30 minutes.","additional_details":"In our view many of us waste hours and hours of our lives on the phone to call centres, often sorting out very simple issues or the service providers' own mistakes. Many of these centres were originally created by the company to reduce costs within the organisations, but we think these costs have effectively been passed to customers by way of wasted time. I seek a way of limiting the amount of time wasted on such calls and allowing for some form of redress where appropriate.","committee_note":"","state":"open","signature_count":18,"closing_date":"2027-03-18","created_at":"2026-08-22T14:30:40.066Z","updated_at":"2026-09-19T08:58:40.000Z","rejected_at":null,"opened_at":"2026-09-18T16:19:51.565Z","closed_at":null,"moderation_threshold_reached_at":"2026-08-24T07:13:20.000Z","response_threshold_reached_at":null,"government_response_at":null,"debate_threshold_reached_at":null,"debate_scheduled_on":null,"scheduled_debate_date":null,"debate_outcome_at":null,"creator_name":"Christopher Rogers","rejection":null,"government_response":null,"debate":null,"departments":[{"acronym":"DBIST","name":"Department for Business, Innovation, Science and Trade","url":"https://www.gov.uk/government/organisations/department-for-business-and-trade"}],"topics":[],"signatures_by_country":[{"name":"United Kingdom","code":"GB","signature_count":18}],"signatures_by_constituency":[{"name":"Brentwood and Ongar","ons_code":"E14001125","mp":"Alex Burghart MP","signature_count":1},{"name":"Chesterfield","ons_code":"E14001165","mp":"Mr Toby Perkins MP","signature_count":1},{"name":"East Thanet","ons_code":"E14001216","mp":"Ms Polly Billington MP","signature_count":1},{"name":"East Wiltshire","ons_code":"E14001217","mp":"Danny Kruger MP","signature_count":1},{"name":"Gillingham and Rainham","ons_code":"E14001246","mp":"Naushabah Khan MP","signature_count":1},{"name":"Kingswinford and South Staffordshire","ons_code":"E14001316","mp":"Mike Wood MP","signature_count":4},{"name":"Portsmouth North","ons_code":"E14001431","mp":"Amanda Martin MP","signature_count":1},{"name":"Stourbridge","ons_code":"E14001524","mp":"Cat Eccles MP","signature_count":3},{"name":"Watford","ons_code":"E14001568","mp":"Matt Turmaine MP","signature_count":1},{"name":"West Bromwich","ons_code":"E14001574","mp":"Sarah Coombes MP","signature_count":1},{"name":"West Worcestershire","ons_code":"E14001579","mp":"Dame Harriett Baldwin MP","signature_count":1},{"name":"Wirral West","ons_code":"E14001589","mp":"Matthew Patrick MP","signature_count":1},{"name":"Wyre Forest","ons_code":"E14001601","mp":"Mark Garnier MP","signature_count":1}],"signatures_by_region":[{"name":"North West","ons_code":"B","signature_count":1},{"name":"East Midlands","ons_code":"E","signature_count":1},{"name":"West Midlands","ons_code":"F","signature_count":10},{"name":"East of England","ons_code":"G","signature_count":2},{"name":"South East","ons_code":"J","signature_count":3},{"name":"South West","ons_code":"K","signature_count":1}],"other_parliamentary_business":[]}}}