Petition Outlaw premium rate number providers redirecting calls to Government Agencies

My daughter needed to contact HMRC to deal with her PAYE tax reference and googled to find a telephone number to contact HMRC. She found a phone number starting with 090 and despite guidance that calls to Government agencies should be low cost, my daughter incurred charges of £550 in 4 days.

More details

Premium rate number providers can charge up to £3.60 per minute, but once the cost of the call has reached £30, the call has to be terminated in accordance with Phonepayplus. This results in a call that lasts for 8:20 minutes which does not enable the user to resolve their HMRC query. As such, it also breaches the Sale of Goods and Services Act, as the service is not Fit for Purpose either

This petition is closed This petition ran for 6 months

12 signatures

Progress of the petition towards its next target: 12 of 10,000 signatures required to get a government response

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10,000 signatures required to get a government response

Date closed 14 June 2016
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