This petition was submitted during the 2015-2017 parliament
Rejected petition Telecommunication companies offer a partial refund for putting a ban on service
A service is suspended for late payment, you cannot use your phone to make outgoing calls or broadband etc. You cannot use minutes of a service plan nor data, yet once full payment is made and service is restored you have paid for something you couldnt use, yet still have been charged.
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Once service is restored the company should offer a credit to the next month bill for the days you are without something you have paid for. Suspension of service is still allowed to prevent large bills being run up, but if the bill is settled the credit should be given. If you have paid for access to something regardless whether payment is late you should be entitled to it
This petition was rejected
Why was this petition rejected?
It’s about something that the UK Government or Parliament is not directly responsible for.
This petition seems to be calling on telecommunication companies, not the Government or Parliament, to take action.
Petitions need to call on the Government or Parliament to take a specific action. You could start a new petition explaining clearly what you would like the Government or Parliament to do.
We only reject petitions that don’t meet the petition standards.