UK Parliament home

This petition was submitted during the 2017 to 2019 Parliament

View other petitions from this Parliament

Closed Make 'Up To' internet package speeds illegal.

Closed on

'Up To' internet speed packages plague the UK market and are used as an instant 'get out of jail free card' if the companies oversell or over promise on what customers are expecting. Customers are not able to accurately compare speeds and often receive much lower than is stated.

Internet packages are often sold as 'Up To' speeds. A package 'Up to 100MBps' may in fact regularly provide 8MBps (8% of the expected speed). The Government should either:
A) Require the speed received to be no less than 80% of the speed advertised, (example "100MBps", min acceptable 80MBps)
Or
B) Force companies to sell at the minimal acceptable speed, (example "From 80MBps").
If the speed paid for is not met for more than 1 hour the customer should not have to pay for that days costs.

69 signatures

Show on a map

10,000

Petition progress

View all updates for this petition, with the most recent first.

  • Petition closed

  • Petition published

    This petition can now be signed.

    If this petition gets 10,000 signatures, government will respond to it.

    If this petition gets 100,000 signatures, it will be considered for debate in Parliament.

    This petition will stay open until 19 March 2018.