This petition was submitted during the 2017-2019 parliament
Rejected petition STOP ABUSE AND THREATS for Telephony and call centre employees
We now live in a culture where customers swear, abuse, belittle, and threaten with violence as they are behind a phone to call centres. However these acts in person are criminal offences. I want these actions to carry a criminal offence as they would if committed in person to a business.
More details
Advisers are duty bound by process and policies and we as humans understand this can be difficult to understand, lead to unexpected outcomes and delays as customers but we as humans do not deserve to be met with abuse, threats of violence and deemed idiotic or stupid. There is a high rate for mental health issues within this sector of work and no protection by policy or law. I propose that these actions serve a criminal offence as they would if committed face to face from customer to employee.
This petition was rejected
Why was this petition rejected?
It’s not clear what the petition is asking the UK Government or Parliament to do.
Petitions need to call on the Government or Parliament to take a specific action.
You could start a new petition explaining clearly what you would like the Government or Parliament to do.
We only reject petitions that don’t meet the petition standards.