This petition was submitted during the 2017 to 2019 Parliament
Closed petition New law so that mobile suppliers cannot change the terms of contracts
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I believe contracts should be honoured. As a consumer I do not have the right to change the terms of the contract after a purchase. I want a new law to state that mobile phone companies cannot change the terms of a contract without the consent of the other party to the contract.
In March, I renewed my SIM-only contract because it offered free roaming in Turkey at no additional cost. Within a few weeks they contacted me to say that free roaming in Turkey is no longer included in my contract and would cost £6 a day to use my phone there. My wife also took out a contract a couple of weeks after me with the same belief that we could use our phones in Turkey for no fee.
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This petition will stay open until 23 October 2018.