Petition Enable ALL DWP complaints to be made online

The DWP complaints process is a complete failure.

Telephone complaints are in the majority of cases not investigated and no formal response is sent out

Complaints in writing are often ignored

More details

UC and JSA online complaints are often not investigated and
no acknowledgement with a ref is provided. The online system should be extended to include complaints against all types of pensions and benefits.

THE PROBLEM IS THAT CLAIMANTS CANNOT PROVE THAT THEY MADE A COMPLAINT. THERE IS NO PROPER TRACKING SYSTEM

HMRC's online complaint form via the personal tax account is an example of a system that works extremely well. The complainant receives a PDF containing full details of the complaint together with a tracking ref

The DWP should adopt and introduce the same type of complaint form/ features as HMRC

This petition closed early because of a General Election Find out more on the Petitions Committee website

117 signatures

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10,000

Date closed 6 November 2019
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