Petition Make banks and challenger banks give weekly updates on cases of fraud or theft

We are looking to make it a legal requirement that financial institutions, mainly banks and challenger banks, provide weekly updates on how a case of reported fraud, theft or cyber crime is progressing to the customer and to Action Fraud UK.

More details

My sister lost nearly £1000 using a challenger bank when her account was hacked and the funds withdrawn to a UK bank. After 10 days of ‘looking for an agent’ in live chat and countless ‘the specialist team will be in touch’ nothing has happened to resolve this issue. It already takes up to 45 days for Visa or MasterCard to conduct a chargeback. The return of the funds should not be delayed further by financial institutions dragging their heels.

This petition closed early because of a General Election Find out more on the Petitions Committee website

22 signatures

Progress of the petition towards its next target: 22 of 10,000 signatures required to get a government response

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10,000 signatures required to get a government response

Date closed 6 November 2019
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