This petition was submitted during the 2017-2019 parliament
Petition Improve Child Maintenance Service performance and develop a transparency culture
The current CMS system is cloaked in mis-trust by its customers due to the bureaucratic nature of the process and the apparent inconsistencies of its staff who constantly make errors or fail to process matters that they had advised previously had been done.
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So as to avoid further repetitions, we seek that the CMS adopt a transparent process whereby each applicant/customer is provided an unique reference number (URN) and ability to adopt their own password and recognition identity to allow immediate real-time access to their case file which allows to see the status of each case and the latest entry details posted by a case-worker.
It is further sought that each applicant/customer is assigned a case officer or team so that there is a degree of consistency throughout a case as opposed to a different person each time you call as at present. This process is similar to doctor’s notes available to patients on-line and can be easily replicated. Such a facility will also improve CMS staff performance and accuracy when dealing with customers.
This petition closed early because of a General Election Find out more on the Petitions Committee website