This petition was submitted during the 2019-2024 parliament
Rejected petition Travel companies to issue refunds for those impacted by COVID19/FCO restrictions
I petition the government to investigate travel companies who are not refunding cutomers following FCO restrictions and flight cancellations following Covid 19
The FCO has advised against all but essential travel. Individual countries have further restrictions and flight bans in place.
More details
Travel companies are not responding effectively:
- Flights are not being cancelled until days before departure
- Customers who have had their flights cancelled are not being offered refunds
- Companies are becoming increasingly difficult to contact
- They are not providing rightful information about refunds
- A recent investigation by Which? showed that the change of flight option was charging customers more to rebook
As per the CAA, the customer should be given a refund option in these cases
This petition was rejected
Why was this petition rejected?
It’s about something that the UK Government or Parliament is not directly responsible for.
Arrangements for refunding, changing or rebooking travel are a matter for individual airlines and travel agents, not the Government or Parliament.
We have published a petition calling on the Government to create a fund to reimburse money lost due to covid-19 travel cancellations, which you might like to sign: https://petition.parliament.uk/petitions/304912
You can find out more about coronavirus and how you can protect yourself and others here:
NHS website: https://www.nhs.uk/conditions/coronavirus-covid-19/
UK Government website: https://www.gov.uk/coronavirus
You can read NHS tips to help if you are worried about coronavirus here: https://www.nhs.uk/oneyou/every-mind-matters/coronavirus-covid-19-anxiety-tips
We only reject petitions that don’t meet the petition standards.