This petition was submitted during the 2019-2024 parliament
Rejected petition DIRECT holiday companies to refund CANCELLED holidays as a result of COVID-19
Flights have been cancelled and hotels have been closed as a result of COVID-19. It is a very difficult time for everyone. Holiday companies have rightly had to cancel holiday but still hold customers' money. They need to AUTOMATICALLY refund OR allow customer to do this online without delay.
More details
At a time when we are all finding things difficult, holiday companies cancelling holidays but holding on to customers' money causes stress, anxiety and loss of faith. TUI, for example, have told customers that their holiday is cancelled AND not to contact them. The online service does not allow customers to get a refund. This leaves customers in an impossible situation. The government should act to ensure that, at this difficult time, people are refunded for cancelled trips.
This petition was rejected
Why was this petition rejected?
It’s about something that the UK Government or Parliament is not directly responsible for.
Arrangements for refunding, changing or rebooking travel are a matter for individual airlines and travel agents, not the Government or Parliament.
We have published a petition calling on the Government to create a fund to reimburse money lost due to covid-19 travel cancellations, which you might like to sign: https://petition.parliament.uk/petitions/304912
You can find out more about coronavirus and how you can protect yourself and others here:
NHS website: https://www.nhs.uk/conditions/coronavirus-covid-19/
UK Government website: https://www.gov.uk/coronavirus
You can read NHS tips to help if you are worried about coronavirus here: https://www.nhs.uk/oneyou/every-mind-matters/coronavirus-covid-19-anxiety-tips
We only reject petitions that don’t meet the petition standards.