Rejected petition Force Love holidays to refund customers immediately.

Love holidays.com are holding on to customers money for months and months. They are supposed to refund money within 14-days and there are thousands of people still waiting for their money for 5 months plus.

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They are legally obliged to refund money within 14-days and they are blatantly ignoring the law; the legal system and the government is doing nothing about this. There are literally hundreds of thousands of people being cheated out of their money. It's an utter disgrace and love holidays are not the only company at fault.

This petition was rejected

Why was this petition rejected?

It’s about something that the UK Government or Parliament is not directly responsible for.

Arrangements for refunding, changing or rebooking travel are a civil matter between individual travellers and airlines or travel agents, not the Government or Parliament.

The Civil Aviation Authority, which regulates the UK aviation industry, has provided guidance on passenger rights and how to make a claim: https://www.caa.co.uk/Passengers/Resolving-Travel-Problems/Delays-and-cancellations/

You may also find useful information here: https://www.theretailombudsman.org.uk/consumer-advice-travel/

We have published a petition calling on the Government to create a fund to reimburse money lost due to covid-19 travel cancellations, which you might like to sign: https://petition.parliament.uk/petitions/304912

We only reject petitions that don’t meet the petition standards.

Date submitted 6 September 2020
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