This petition was submitted during the 2019-2024 parliament
Rejected petition Companies offering services to UK citizens must have human customer services.
To force companies like Facebook, Google, Twitter etc to have humans as customer support with no more AI. If they don't comply then they are not allowed to offer services to our country.
More details
Most large companies only use AI to deal with problems such as Facebook who doesn't have any way of contacting them with issues (unless you have an account and ask for help, which they still ignore).
Many companies have a phone system or tell you to use an online service, this doesn't help with those who need a quick response (such as small businesses) or don't have internet access (like many older generations).
This petition was rejected
Why was this petition rejected?
It’s about something that the UK Government or Parliament is not directly responsible for.
How a private business delivers its customer services is a matter for it, not the UK Government or Parliament. Customers are equally within their rights to decide whether to use the services of a particular company based on how it provides customer service.
We only reject petitions that don’t meet the petition standards.