Rejected petition Reduce by law time citizens wait for answer on telephone

All organizations that citizens phone to have an automated system inviting them to press a digit to rejoin the queue when near the top.

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My local GP surgery (Banbury Health Centre) uses it and thereby saves much time for callers as I have experienced several times. It eliminates all the annoyance of waiting, sometimes for hours, for an answer. For the benefit it gives, it must be one of the cheapest and most helpful IT system in existence.

This petition was rejected

Why was this petition rejected?

It’s about something that the UK Government or Parliament is not directly responsible for.

The Government is not responsible for the systems organisations put in place to manage incoming phone calls. This is a matter for individual organisations.

We only reject petitions that don’t meet the petition standards.

Date submitted 20 December 2020
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