This petition was submitted during the 2010-2015 parliament
Rejected petition Make BT Group Improve the currently appalling Customer Service Policy.
More details
Have you had problems with BT's service, be it phone, broadband or TV? Was the customer service you received beyond appalling??
Help me make a difference!
BT Group plc is the holding company for an integrated group of businesses that provides voice and data services in the UK and overseas.
They promise to provide a service, and then continually do not meet these promises. When questioned about this they just pass you from one CSA to another and refuse to help, refuse to put you through to a manager and do not fix the problem.
I have been lyed to, promised call backs, told by numerous employees my service would work. Then it doesnt and absolutely nobody will help.
BT are in full control of the market because of there position with the phone lines.
this does not give them the right to treat "customers" so badly!
This petition was rejected
Why was this petition rejected?
It’s about something that the UK Government or Parliament is not directly responsible for.
BT is a private company, not one the Government can interfere with. However, this perhaps is something to contact your MP about?
We only reject petitions that don’t meet the petition standards.