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Closed Automatic refunds for train delays

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Train passengers are foregoing more than £100 million in compensation for delays and cancellations.

This is due, in part, to passengers being unaware of their rights; confusing and differing delay repay policies between the franchise operators; and an overly burdensome process to reclaim any fairs.

Against a backdrop of increasing prices; increasing delays on certain networks; and National Express leading the way by implementing automatic e-refunds on the c2c franchise; the time is right for the government to renegotiate and standardise the "delay repay" scheme with all franchise holders, which should include the phasing in of automatic e-refunds. This should also be applicable to the London Underground network.

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10,000

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    If this petition gets 10,000 signatures, government will respond to it.

    If this petition gets 100,000 signatures, it will be considered for debate in Parliament.

    This petition will stay open until 30 March 2015.