Petition Restructure the DVLA appeals and complaints procedure

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Restructure the appeals and complaints procedure so that it is possible where necessary to talk to an advisor who has access to relevant facts, who is able to answer pertinent questions and is, above all, accountable for advice given.

At the moment, where the only communication option is by mail in many cases it seems to be DVLA procedure to ignore or just not acknowledge salient facts. A general air of unaccountability for incompetent behaviour seems to pervade the DVLA.

As a government agency the DVLA should be accountable and able to demonstrate why decisions have been taken in individual cases without tax payers having to resort to contacting MPs or overcoming similar, unnecessary hurdles.

This petition closed early because of a General Election

1 signature

Progress of the petition towards its next target: 1 of 10,000 signatures required to get a government response

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10,000 signatures required to get a government response

Date closed 30 March 2015
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