This petition was submitted during the 2017–2019 Conservative government
Rejected petition Regulate couriers or offer a choice to online consumers
Couriers are unregulated in the United Kingdom. Complaints to couriers can be rejected with no further action or compensation. Consumers in the UK are not provided with a choice of courier when placing an online order. We should be protected from a poor service, loss or damage.
More details
Online polls highlight that consumers in the UK are dissatisfied with the service provided by couriers. The following statistics are taken from Trustpilot:
DPD has a poor rating. Of 15,061 reviews, 58% of customers rate the service they received as poor or bad.
Parcel Force has a poor rating. Of 6,013 reviews, 68% of customers rate the service they received as poor or bad.
Yodel has an average rating. Of 60,672 reviews, 35% of customers rate the service they received as poor or bad.
This petition was rejected
Why was this petition rejected?
It’s not clear what the petition is asking the UK Government or Parliament to do.
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