Petition Introduce retaining 5% of price, until remedial work on new homes is completed.

Issues reported in the first two years are the responsibility of the house builder, followed by a further eight years of (structural) NHBC insurance cover. However, from our experience the rectification of problems are being extended beyond the warranty period and some issues are being refused.

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Realistically homes cannot be perfect. However a timely redress for repairs is now required. Therefore, retaining 5% of the purchase price of the property should prompt builders to rectify concerns without delays. Subsequently, this would allow customers not to feel unhappy and stressed in their new homes.

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