This petition was submitted during the 2017 to 2019 Parliament
Closed petition Change delay repay minimum delay to 5 minutes.
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Currently delay repay schemes only compensate customers who experience delays of between 15 minutes and 30 minutes. Many more customers who are regularly delayed by 5 minutes or more receive no compensation. This needs to change. Train companies need to be held to account for their mistakes/delays.
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This petition will stay open until 7 December 2018.