This petition was submitted during the 2017–2019 Conservative government

Rejected petition Require House of Fraser to provide a full refund to its customers for all orders

House of Fraser customers have been told that they will get no refunds for goods ordered online but undelivered before the chain was bought out in August 2018.

Customers must contact the administrators however as unsecured creditors there will be little chance of getting any money back.

More details

On 17 August 2018 House of Fraser tweeted: "Due to delays with delivering online orders, we have taken the decision to cancel and refund all orders that have not already been sent to customers. All customers affected will receive an email in the next couple of days. Please accept our apologies for any inconvenience caused."

The new owners have therefore taken a U-turn despite initial promises to process refunds.

This petition was rejected

Why was this petition rejected?

It’s about something that the UK Government or Parliament is not directly responsible for.

You could submit a claim against HF Stores Realisations Limited for a refund. You can find out more here: https://www.ey.com/uk/en/services/transactions/restructuring/ey-house-of-fraser-administration

We only reject petitions that don’t meet the petition standards.