This petition was submitted during the 2019-2024 parliament

Rejected petition Make sending business email from a "No Reply" address unlawful

To pass a law that makes it unlawful for a business to send out emails from an address that does not accept response emails.

More details

An annoying aspect of email practices is that businesses will often send out email from a 'No Reply' address, usually in response to complaints or queries from the public.This prevents the recipient from replying to that address.

This practice causes inconvenience to the recipient who then not only has to find another route by which to communicate (often surface mail or telephone) with the additional inconvenience being that there is no single store of the communication trail for speedy review.

This petition was rejected

Why was this petition rejected?

It’s about something that the UK Government or Parliament is not directly responsible for.

How a business manages its customer service is a matter for them, not the UK Government or Parliament. If customers are dissatisfied with a particular business's use of such emails, they are of course welcome to take their custom elsewhere.

We only reject petitions that don’t meet the petition standards.