Rejected petition Legislate so communications / Media companies must allow online downgrade option

The likes of Sky TV are quite happy to allow upgrades online, but make it much more difficult for you to downgrade / cancel, insisting that you call them where sales tactics are used to try and stop you. If upgrades are available online then downgrades should be too. This should be made mandatory

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Companies are making millions from consumers who want to cancel services which they do not use, but face barriers to doing so due to the added complexity of only having one route to do so, often with long waiting times and sales tactics to prevent them doing so and so they give up, continuing paying for an unused service. If companies can offer online upgrades then it should also be possible to downgrade this way and this should be legislated to force media and comms companies to offer this.

This petition was rejected

Why was this petition rejected?

It’s about something that the UK Government or Parliament is not directly responsible for.

Petitions must call for a specific action that the UK Government or House of Commons is responsible for.

Decisions about how to offer changes to contracts for services are a matter for individual service providers, not the Government or House of Commons. As a result it is not possible for the Government or House of Commons to take the action you have requested.

We only reject petitions that don’t meet the petition standards.

Date submitted 28 June 2021
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