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This petition was submitted during the 2019 to 2024 Parliament

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Closed Inquiry into energy companies customer service and Ombudsman’s remit.

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Establish an enquiry into energy companies service and the redress that is available to the ordinary customer. At present the power is totally with the energy companies who operate a war of attrition against their customers. The ombudsman’s remit should be changed so they have more powers.

The ordinary customer is receiving appalling service at the hands of energy companies who can bill what they like , when they want and refuse to address that they may be at fault . The ombudsman is not fully fit for the purpose and needs more powers of investigation and more power to award higher compensation levels.

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    This petition will stay open until 12 January 2022.