Closed petition Introduce a regulator and ombudsman for the courier industry

Closed on 8 May 2022

The Government should establish a regulatory body and ombudsman to oversee the UK courier industry and resolve disputes. These bodies should be able to issue fines or withdraw licenses where applicable. Make the companies accountable for poor services.

Research by Citizen’s Advice shows parcels are going missing in the UK at the shocking rate of 10 every minute due to loss and theft.

In a single week, almost seven million people (13 percent of all UK adults) experienced a parcel issue and almost three million people (six percent of all UK adults) missed a parcel because they didn’t have time to get to the door. This figure rises to eight percent for people who are disabled or have a long term health condition and nine percent of parents with young children.