This petition was submitted during the 2019-2024 parliament
Rejected petition Introduce a consumer law to fine firms who don't answer the phone in 10 minutes
The Daily Mail is calling for a consumer protection law to force big businesses to answer calls to their customer service helplines within 10 minutes – or face fines. We want companies to provide a working phone line for customers and publish their average daily call wait times on their websites.
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We have been inundated with complaints from readers who have been left on hold for hours when calling energy suppliers, telecoms giants and major banks. The unprecedented cost-of-living squeeze is causing huge anxiety for households and we believe they should not be waiting longer than 10 minutes to speak to a human on the phone. We are calling on the Government to make this law by updating consumer protection legislation and giving regulators the power to fine.
This petition was rejected
Why was this petition rejected?
It’s about something that the UK Government or Parliament is not directly responsible for.
We can only accept petitions about things the Government or Parliament are directly responsible for.
Decisions about how to provide customer service are a matter for individual businesses, not the UK Government or Parliament.
We could accept a petition calling for changes to existing consumer protection legislation, but it would need to be clear what change you wanted to be made to this legislation.
We can only accept petitions started by individuals, not organisations, so if you start a new petition, you would need to provide a full name.
We only reject petitions that don’t meet the petition standards.