Rejected petition Make utility and telecom companies hit targets for good customer service.

Set customer service KPI's that all utility and telecom companies need to hit to show they are providing a good service.

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Virgin Media have caused me stress and upset through no fault of my own. They are renowned for having poor customer service and they shouldn't be allowed to continue do it. Customers like Virgin Media should be fined and be made to improve.

This petition was rejected

Why was this petition rejected?

It’s about something that the UK Government or Parliament is not directly responsible for.

We can only accept petitions about things the Government or Parliament are directly responsible for.

Oversight of utility and telecommunications providers are a matter for the relevant regulators, not the UK Government or Parliament.

If you are unhappy with the performance of a telecommunications provider you could complain to Ofcom: https://www.ofcom.org.uk/complaints/complain-about-phones-or-internet-services

We only reject petitions that don’t meet the petition standards.

Date submitted 23 August 2022
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