UK Parliament home

This petition was submitted during the 2019 to 2024 Parliament

View other petitions from this Parliament

Closed Increase resources for HMRC to improve customer service

Closed on

HMRC’s customer service performance has declined and this causes significant problems for taxpayers and agents. We believe delays to Making Tax Digital and plans to move more enquiries to digital channels mean additional resources are needed to provide the country with an effective tax service.

HMRC has reduced its customer service staff numbers from 25,500 to 19,500 and we believe HMRC needs additional resources to meet demand. Whilst we welcome HMRC's move to online services, we are not convinced this will happen fast enough and are concerned vulnerable individuals may be left behind. There will always be a demand for traditional channels and the service level can be improved with extra resources.

607 signatures

Show on a map

10,000

Petition progress

View all updates for this petition, with the most recent first.

  • Petition closed

  • Petition published

    This petition can now be signed.

    If this petition gets 10,000 signatures, government will respond to it.

    If this petition gets 100,000 signatures, it will be considered for debate in Parliament.

    This petition will stay open until 17 October 2023.