Rejected petition Limit Telecom Providers Early Termination Charges

Ofcom should be empowered to force telecom providers to change their T's & C's to allow customers to terminate a contract early for a fixed standardised termination fee without the obligation to settle the outstanding contract instalments.

More details

Currently, telecom companies do not allow customers to cancel their contracts with providers for a fixed standardised charge. Instead, a customer is required to pay an amount that includes the cost of all remaining contract instalments and charges to terminate the contract early.The existing early termination charges imposed by providers are unfair and restrict a customer's freedom of choice.

This petition was rejected

Why was this petition rejected?

It’s about something that the UK Government or Parliament is not directly responsible for.

We can only accept petitions about things the Government or Parliament are directly responsible for.

Decisions about cancellation charges are a matter for individual businesses, not the UK Government or Parliament.

We only reject petitions that don’t meet the petition standards.

Date submitted 12 August 2023
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