Rejected petition Stop Dart Charge charging customers for their own error

I would like government to step in and stop the Dartford Crossing from charging all customers that have been affected by their huge error since the change of system

More details

I am a frequent user of the QE ii crossing. Since the change in system I am unable to login to my account to top up my account to pay for crossings I have made and as such when/if I am finally able to login to my account the amount will be very high. Also, IF I am unable to login to my account and pay in time then I will receive multiple fines. I have rang constantly but I am always 150+ in the queue and I don’t have time to sit and wait. There are thousands of people in the same position…

This petition was rejected

Why was this petition rejected?

It’s about something that the UK Government or Parliament is not directly responsible for.

We can only accept petitions about things the Government or Parliament are directly responsible for.

Decisions about the customer service for the Dartford Crossing charge are an operational matter for the Dart Charge contact centre, not the UK Government or Parliament.

You may wish to sign the following petition:
https://petition.parliament.uk/petitions/641332

We only reject petitions that don’t meet the petition standards.

Date submitted 24 August 2023
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