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This petition was submitted during the 2019 to 2024 Parliament

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Closed All UK companies must provide a manned customer telephone helpline

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We want all companies operating in the UK to be required to provide a monitored customer telephone number so that customers can get in touch and request help.

I don't think it's fair that, in some cases, you cannot contact companies you have purchased a product or service from to request help or discuss any issues. The Government should legislate so that companies have to provide adequate customer service.

Currently some businesses do not provide a manned telephone customer support service, making it impossible to talk to someone to resolve an issue, and online services can often be inadequate.

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    If this petition gets 100,000 signatures, it will be considered for debate in Parliament.

    This petition will stay open until 2 May 2024.