This petition was submitted during the 2019-2024 parliament
Petition All UK companies must provide a manned customer telephone helpline
We want all companies operating in the UK to be required to provide a monitored customer telephone number so that customers can get in touch and request help.
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I don't think it's fair that, in some cases, you cannot contact companies you have purchased a product or service from to request help or discuss any issues. The Government should legislate so that companies have to provide adequate customer service.
Currently some businesses do not provide a manned telephone customer support service, making it impossible to talk to someone to resolve an issue, and online services can often be inadequate.
This petition is closed This petition ran for 6 months