Closed petition Make customer service email addresses/online forms a legal requirement

In order to help consumers, I would like the government to consider making it a mandatory requirement for retailers, banks, utility companies and other home service providers to provide a quick and easy way for customers to report issues and raise queries through an email address or online form.

More details

We believe many online retailers, banks, utility companies and other home service providers do not provide a quick and easy way for their customers to report a problem, raise a complaint or ask a general query.

Many customers are put off reporting issues due to a lengthy online chat process or having to call in during limited opening hours. Dealing with issues live with an operator can also often mean consumers have no paper trail for their issue or complaint.

This petition is closed All petitions run for 6 months

45 signatures

Progress of the petition towards its next target: 45 of 10,000 signatures required to get a government response

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10,000 signatures required to get a government response

Date closed 13 August 2025
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