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Closed Ban on requiring an app to access purchased tickets

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The government should update relevant legislation, so digital tickets can always be accessed offline without a mobile app.

We think possible arguments regarding security do not outweigh the necessity of customer choice, access, and control

Many providers sell physical paper tickets as a matter of customer preference, and to include people with limited access or skills with digital devices.

We are concerned that some platforms mandate the use of a specific, proprietary mobile app, which may only be available on selected devices, gravely limiting customer choice.

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    If this petition gets 10,000 signatures, government will respond to it.

    If this petition gets 100,000 signatures, it will be considered for debate in Parliament.

    This petition will stay open until 1 February 2026.