Rejected petition Make it law that if you can sign up online, you must be able to cancel online

We call on the UK Government to introduce legislation requiring all businesses that allow consumers to sign up for services online to also provide a direct, equally simple online method of cancellation.

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Currently, many companies (e.g. energy, telecoms, gyms, subscriptions) allow quick online sign-up but force customers to cancel only by phone or in person. This often leads to pressure-selling, unnecessary delays, and unfair admin fees.

This practice undermines consumer rights. Under the Consumer Rights Act 2015 and Consumer Protection from Unfair Trading Regulations 2008, contracts must be fair and transparent. Forcing consumers to cancel via different, more difficult methods is neither.

This petition was rejected

Why was this petition rejected?

There’s already a petition about this issue. We cannot accept a new petition when we already have one about a very similar issue.

You are more likely to get action on this issue if you sign and share a single petition.

You may wish to sign the following petition, which calls for similar action:

Require companies to provide a simple method of cancelling online subscriptions
https://petition.parliament.uk/petitions/727003

We only reject petitions that don’t meet the petition standards.

Date submitted 22 August 2025
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