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Open Review handling of complaints by public bodies and their transparency levels

Created by Danielle Power
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We call on the UK Government to thoroughly review complaint-handling practices within public bodies and introduce stronger enforceable safeguards to ensure transparency, accountability, and proper record-keeping.

I am deeply concerned to have identified what seems to me to be a persistent and recurring pattern across multiple government bodies, including the Child Maintenance Service (CMS), Independent Case Examiner (ICE), and Information Commissioner’s Office (ICO), where:

Legitimate concerns are not properly addressed
Accountability is repeatedly avoided
Complaints go missing
Complaints are closed without notification
Evidence is not properly retained
Records and notes appear to be amended

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    This petition will stay open until 1 November 2026.