Rejected petition: Introduce mandatory protections for digital pre-order consumers
Rejected on
We ask the UK Government to introduce minimum consumer protection rules for digital pre-order products, including transparency of project status, mandatory development updates, clear cancellation outcomes, and platform-level accountability for inactive or abandoned projects.
Digital pre-order products are widely used in games and online platforms. Consumers often pay for items still in development, but there is limited transparency, update requirements, or cancellation protection. This can lead to abandoned projects and no clear resolution. We call for basic rules requiring project status disclosure, regular updates, and clear cancellation or refund processes to protect consumers while supporting developers.
Why was this petition rejected?
There’s already a petition about this issue. We cannot accept a new petition when we already have one about a very similar issue.
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We appear to have opened a petition in your name which duplicates the text of another one which is opened. We are looking to see what has happened. We apologise for this error.
We only reject petitions that don’t meet the petition standards.