Rejected petition: Simplify Delay Repay
Rejected on
Delay Repay should use railway-held data first. If a passenger provides a valid ticket number, they should not have to manually enter timetable times the railway already knows. This creates avoidable errors and unfairly shifts the burden onto passengers.
The Government has confirmed in Parliament that passengers currently need to know the timetabled departure time to claim Delay Repay. Yet operators hold this data and the ORR requires information demands to be clear, proportionate and not unnecessarily burdensome. Where a ticket number identifies the journey, the railway should match it to its own timetable and delay records, rather than risking rejection because a passenger entered an incorrect time.
Why was this petition rejected?
There’s already a petition about this issue. We cannot accept a new petition when we already have one about a very similar issue.
You are more likely to get action on this issue if you sign and share a single petition.
You may wish to sign the following petition, which calls for similar action:
Require Delay Repay to be automatic for online train ticket purchases
https://petition.parliament.uk/petitions/771725We only reject petitions that don’t meet the petition standards.