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Open Establish an independent Parcel Delivery Ombudsman

Created by Paula Prince
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This petition calls on the UK Government to establish an independent Parcel Delivery Ombudsman to give consumers greater protection when courier companies repeatedly fail to deliver parcels properly.

The aim is to create a fairer balance between consumers and courier companies. Responsible delivery companies should not be disadvantaged. However, consumers should not be expected to repeatedly accept poor service simply because individual complaints are treated in isolation.

The petition is not calling for courier companies to be punished for every individual mistake or unavoidable delay. Instead, it seeks greater accountability when poor service becomes persistent or systemic.

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  • Petition published

    This petition can now be signed.

    If this petition gets 10,000 signatures, government will respond to it.

    If this petition gets 100,000 signatures, it will be considered for debate in Parliament.

    This petition will stay open until 26 April 2027.