Rejected petition: Stop fixed annual price hikes in broadband and mobile contracts
Rejected on
We call on the UK Government to introduce legislation stopping broadband and mobile providers applying automatic annual price increases during fixed‑term contracts, unless the customer explicitly agrees after being clearly informed of the full cost.
Millions of UK broadband and mobile customers face automatic April price‑rises inside fixed‑term contracts. These £3‑£4 monthly increases burden households amid cost‑of‑living pressures. Advance notice does not make rises fair; many cannot switch due to poor coverage or high exit fees. We ask the UK Government to legislate: keep agreed prices fixed for the full contract term, allow changes only with clear customer consent, and strengthen Ofcom consumer‑protection powers.
Why was this petition rejected?
We can't publish petitions when the request is something that's already happening or something that has been announced since you started your petition.
We think your petition is covered by Government or Parliament action already. If you'd like something else, you could start a new petition clearly explaining what it is.
What you are asking for seems already to have happened:
https://www.ofcom.org.uk/phones-and-broadband/saving-money/telecoms-price-rises-what-are-your-rights
We only reject petitions that don’t meet the petition standards.