This petition was submitted during the 2019-2024 parliament
Rejected petition Force easyJet to obey the law regarding refunds for cancelled flights
Compel easyJet to adhere to the relevant legislation by (a) informing customers of their right to a refund for cancelled flights, and (b) allowing them to do so online.
More details
The CAA says "if your flight has been cancelled, your airline must offer you the choice of a refund or alternative flight". easyJet is failing to do this, sending emails to customers offering a choice of changing their booking or receiving a voucher, without mentioning the option of a monetary refund. easyJet has also made it difficult for customers to claim a refund by deactivating the option to do so online, and telling them to phone a call centre which is almost impossible to get through to.
This petition was rejected
Why was this petition rejected?
It’s about something that the UK Government or Parliament is not directly responsible for.
Arrangements for refunding, changing or rebooking travel are a civil matter between individual travellers and airlines or travel agents, not the Government or Parliament.
The Civil Aviation Authority, which regulates the UK aviation industry, has provided guidance on passenger rights and how to make a claim: https://www.caa.co.uk/Passengers/Resolving-Travel-Problems/Delays-and-cancellations/
We have published the following petitions, which you might like to sign:
Require travel companies & airlines to pay compensation if no refund in 14 days: https://petition.parliament.uk/petitions/317878
Create a fund to reimburse money lost due to covid-19 travel cancellations: https://petition.parliament.uk/petitions/304912
You can find out more about coronavirus and how you can protect yourself and others here:
www.gov.uk/coronavirus
https://www.nhs.uk/conditions/coronavirus-covid-19/
The Government has also created an online service to help you out what you can do if you’re struggling because of coronavirus: https://www.gov.uk/find-coronavirus-support
You can read NHS tips to help if you are worried about coronavirus here: https://www.nhs.uk/oneyou/every-mind-matters/coronavirus-covid-19-anxiety-tips
You can read impartial analysis of the Government response to coronavirus and policy developments here: https://commonslibrary.parliament.uk/coronavirus/
You may also be interested to know that because of the large number of petitions that have been started in relation to coronavirus, the Petitions Committee has been questioning the Government about its response to the coronavirus outbreak.
Find out more: https://committees.parliament.uk/work/192/the-governments-response-to-coronavirus/
We only reject petitions that don’t meet the petition standards.