Rejected petition Make holiday companies pay cash refunds due to Covid-19 epidemic.

Many holiday companies are not refunding holiday cancellations with a full cash refund as they are bound to by law. Mainly they are offering Credit Notes. I would like to see Government directly instruct the holiday companies to provide full cash refunds.

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I do not believe ABTA are helping the situation by asking Government to sanction a 4 month period for the refund to occur.
Many people are unemployed due to the Epidemic and need their cash refunds now.
Holiday companies are trying to get customers to accept Credit Notes for future use over the next 4 months and promoting that these are ATOL protected.
This does not help people that need their cash badly now. There is unlikely to be a large recovery in the holiday industry over the next months. A lot of holiday companies are bound to go bust during this time and people want their money back now for this reason.

This petition was rejected

Why was this petition rejected?

It’s about something that the UK Government or Parliament is not directly responsible for.

Arrangements for refunding, changing or rebooking travel are a civil matter between individual travellers and airlines or travel agents, not the Government or Parliament.

The Civil Aviation Authority, which regulates the UK aviation industry, has provided guidance on passenger rights and how to make a claim: https://www.caa.co.uk/Passengers/Resolving-Travel-Problems/Delays-and-cancellations/

We have published the following petitions, which you might like to sign:

Require travel companies & airlines to pay compensation if no refund in 14 days: https://petition.parliament.uk/petitions/317878

Create a fund to reimburse money lost due to covid-19 travel cancellations: https://petition.parliament.uk/petitions/304912

You can find out more about coronavirus and how you can protect yourself and others here:

www.gov.uk/coronavirus

https://www.nhs.uk/conditions/coronavirus-covid-19/

The Government has also created an online service to help you out what you can do if you’re struggling because of coronavirus: https://www.gov.uk/find-coronavirus-support

You can read NHS tips to help if you are worried about coronavirus here: https://www.nhs.uk/oneyou/every-mind-matters/coronavirus-covid-19-anxiety-tips

We only reject petitions that don’t meet the petition standards.

Date submitted 20 April 2020
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