This petition was submitted during the 2019-2024 parliament
Rejected petition Confirm the law on refunds from Airlines and travel agents as Virgin Holiday
Speak about the treatment of customers from Virgin holidays and other airlines and travel agents about refunds to customers. I am a customer of Virgin Holidays and cancelled my holiday on 18th March
More details
It states in the terms and conditions 14 days. I am now at day 83 and still waiting. We are having no correspondence from virgin. I habe tried various emails. Phone lines have been switched off. No replies on whatsapp and now virgin are not responding to tweets or Direct Messages
This petition was rejected
Why was this petition rejected?
It’s about something that the UK Government or Parliament is not directly responsible for.
Arrangements for refunding, changing or rebooking travel are a civil matter between individual travellers and holiday operators, not the Government or Parliament.
We have published the following petitions, which you might like to sign:
Require travel companies & airlines to pay compensation if no refund in 14 days: https://petition.parliament.uk/petitions/317878
Create a fund to reimburse money lost due to covid-19 travel cancellations: https://petition.parliament.uk/petitions/304912
You can find out more about coronavirus and how you can protect yourself and others here:
www.gov.uk/coronavirus
https://www.nhs.uk/conditions/coronavirus-covid-19/
The Government has also created an online service to help you out what you can do if you’re struggling because of coronavirus: https://www.gov.uk/find-coronavirus-support
You can read NHS tips to help if you are worried about coronavirus here: https://www.nhs.uk/oneyou/every-mind-matters/coronavirus-covid-19-anxiety-tips
You can read impartial analysis of the Government response to coronavirus and policy developments here: https://commonslibrary.parliament.uk/coronavirus/
We only reject petitions that don’t meet the petition standards.