Rejected petition Demand that STA Travel refund all customers they are withholding refunds from

With backing from the Government, Parliament and MPS, STA travel might be pressured to reconsider its position on withholding refunds from customers. Many of these customers are students or recent graduates, who are currently unemployed and struggling financially during the Covid-19 outrbreak.

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STA Travel specialises in once-in-a-lifetime travel experiences aimed at students and young people. They are refusing to refund many customers who have invested thousands of pounds in them, and are also failing to provide consistent, reassuring correspondence to these customers, while ignorantly advertising on social media. Many operators of tours & experiences STA sell have confirmed that they do not invoice STA until after the booking, and therefore this money never left STA's thieving hands.

This petition was rejected

Why was this petition rejected?

It’s about something that the UK Government or Parliament is not directly responsible for.

Arrangements for refunding, changing or rebooking travel are a civil matter between individual travellers and holiday operators, not the Government or Parliament.

We have published the following petitions, which you might like to sign:

Require travel companies & airlines to pay compensation if no refund in 14 days: https://petition.parliament.uk/petitions/317878

Create a fund to reimburse money lost due to covid-19 travel cancellations: https://petition.parliament.uk/petitions/304912

You can find out more about coronavirus and how you can protect yourself and others here:
www.gov.uk/coronavirus
https://www.nhs.uk/conditions/coronavirus-covid-19/

The Government has also created an online service to help you out what you can do if you’re struggling because of coronavirus: https://www.gov.uk/find-coronavirus-support

You can read NHS tips to help if you are worried about coronavirus here: https://www.nhs.uk/oneyou/every-mind-matters/coronavirus-covid-19-anxiety-tips

You can read impartial analysis of the Government response to coronavirus and policy developments here: https://commonslibrary.parliament.uk/coronavirus/

We only reject petitions that don’t meet the petition standards.

Date submitted 16 June 2020
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